Dubai has introduced a new way to make airport immigration faster and more flexible. Called Click and Travel, the service allows GDRFA Dubai passport-control officers to process eligible passengers using mobile devices inside airport terminals.
Unlike traditional immigration, where travellers move to a fixed counter, Click and Travel allows officers to bring the immigration service to passengers.
According to GDRFA Dubai, transactions can be completed in approximately 12 to 15 seconds, making the system another step toward a smoother airport experience.
What Is Click and Travel?
Click and Travel is a mobile passport-control service operated by GDRFA Dubai. Officers use secure mobile devices connected to the authority's systems and databases to verify passenger information and complete immigration procedures.
The system uses biometric verification, helping officers confirm a traveller's identity during the process.
Importantly, Click and Travel is not a mobile app that passengers need to download. It is a service operated by immigration officers.
Why Has Dubai Introduced Click and Travel?
The main goal is to improve passenger flow and operational flexibility, particularly during busy travel periods, congestion or emergencies.
Instead of relying entirely on fixed immigration counters, officers can move to areas where passengers need processing.
During its pilot period from May to August 31, 2026, the service completed 31,373 transactions, according to GDRFA Dubai.
Who Can Use Click and Travel?
For passengers departing from Dubai, Click and Travel is available to UAE citizens, residents and visitors.
For arrivals, the initial rollout covers UAE citizens and residents, with the service expected to expand gradually.
Passengers do not need to separately book the service. Its use is managed by airport and immigration authorities.
Does Click and Travel Replace Smart Gates?
No. Click and Travel complements Dubai's existing Smart Gates and other automated immigration systems.
The difference is that Smart Gates provide automated processing at designated locations, while Click and Travel gives immigration officers the flexibility to process passengers using mobile devices.
Together, these technologies give Dubai more options for managing passenger traffic.
What Does Click and Travel Mean for Travellers?
For travellers, the biggest benefit is greater flexibility at immigration.
The technology can help reduce dependence on fixed processing points and allow officers to respond more quickly when passenger volumes change.
For Dubai, it also reflects a wider shift toward technology-driven services designed around the traveller rather than the service location.
The Future of Airport Travel in Dubai
Click and Travel is Dubai's new mobile immigration service designed to make passport-control processing faster and more flexible.
With biometric verification, mobile technology and transactions taking approximately 12 to 15 seconds, the service could become an important part of Dubai's increasingly smart airport experience.
For travellers, the message is simple: Dubai's airport services are becoming more mobile, responsive and convenient.
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FAQs
1. What is Click and Travel?
Click and Travel is a mobile passport-control service from GDRFA Dubai that allows immigration officers to process eligible passengers using mobile devices inside airport terminals.
2. How fast is Click and Travel?
GDRFA Dubai says a transaction can take approximately 12 to 15 seconds.
3. Do I need an app to use Click and Travel?
No. Click and Travel is operated by immigration officers, so passengers do not need to download a separate app.
4. Who is eligible for Click and Travel?
For departures, the service covers UAE citizens, residents and visitors. The initial arrival phase covers UAE citizens and residents.
5. Does Click and Travel replace Smart Gates?
No. It complements Smart Gates and other immigration systems by giving officers a mobile option for processing passengers.
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Reference:
https://gulfnews.com/business/aviation/dubai-launches-click-and-travel-to-speed-up-airport-checks-1.500665684
